Eligibility for Returns
We want you to be completely satisfied with your Bigalli Hats purchase. If for any reason you’re not, you may return your order within 15 days of delivery.
To qualify for a return:
• Items must be unused, unworn, and in original condition, with all tags and packaging intact.
• Proof of purchase (such as your order confirmation or receipt) must be included.
• Custom, personalized, or sale items are final sale and not eligible for return or exchange unless they arrive damaged or defective.
Customer-Initiated Returns:
If a return is requested due to customer error or preference (e.g., wrong size, color, or change of mind):
• The customer is responsible for return shipping costs.
• We recommend using a trackable shipping method to ensure the safe return of your items.
• Once received and inspected, a refund (minus original shipping) will be issued to your original payment method within 5–7 business days.

Company Error or Defective Items:
If your order arrives damaged, defective, or incorrect:
• Bigalli Hats will cover all shipping costs related to the return or replacement.
• We will issue a prepaid return label or send a replacement at no charge.
• Refunds or replacements will be processed promptly after inspection.

Refund Details:
• Refunds are issued to the original payment method.
• Shipping fees are non-refundable, except when the return is due to our error.
• Please allow 5–7 business days after the returned item arrives at our facility for your refund to appear.

Non-Returnable Items:
• Sale and clearance items (final sale)
• Custom or personalized products
• Items showing signs of wear, alteration, or damage after delivery.

How to Start a Return:
To begin a return or exchange, please contact us with your order number and reason for return.
Our team will review your request and provide next steps or a prepaid label (if applicable).

Contact Information:
📧 Email: info@bigallihats.com
📞 Phone: 1-800-713-7615
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CTM