Bigalli Hats FAQ
At Bigalli, we believe in transparency, craftsmanship, and customer trust. Here you’ll find answers to the most frequently asked questions about our hats — from UV protection certifications and sustainable materials to shipping, sizing, and care.
Every Bigalli hat is handcrafted in Ecuador and shipped directly from our U.S. warehouse in Dallas, Texas, ensuring the highest quality, fast delivery, and exceptional customer support.
How can I find my hat size?
Finding your perfect hat size is easy! Follow these simple steps to measure the circumference of your head:
- Take a measuring tape and wrap it around your head, snugly but not too tight.
- Begin at your forehead, approximately ¾" above your eyebrows.
- Continue around your head, passing 1/8" above your ears and over the widest part of your head.
- Once measured, compare your results to our size chart to find the ideal fit.
Pro Tip: If your measurement falls between two sizes, we recommend choosing the larger size for a more comfortable fit many of our hats include an inner sweatband that helps adjust the fit.
You can watch our step-by-step video on how to measure your hat size correctly and find your perfect fit:
https://www.youtube.com/watch?v=QFehCqsyujs
Do Bigalli hats have UV protection certification?
Bigalli hats are UV-certified to provide real sun protection, combining craftsmanship and technology to ensure your safety under the sun.
Each material is tested according to international UV protection standards, and our hats proudly hold the following certifications:
Wool Felt Hats: Certified UV 80, offering maximum protection against harmful rays while keeping you comfortable and stylish.
Toquilla Straw (Panama Hats): Certified UV 60, providing high-level protection with the natural breathability of genuine Ecuadorian straw.
Paper Braid and Poly Braid Hats: Certified UV 80, ensuring superior defense and durability for outdoor adventures.
At Bigalli, UV protection is not just a feature it’s part of our commitment to quality and authenticity. Whether you’re exploring the outdoors or dressing up for a formal occasion, every hat offers tested and certified UV protection so you can enjoy the sun with confidence.
Is the wool used in your hats sustainably sourced?
Yes. The wool used in our hats comes from free-range sheep that live in open pastures and are treated with care and respect.
Our wool suppliers are No-Mulesing Certified, ensuring that the animals are never harmed or mistreated during the shearing process. This certification guarantees ethical and sustainable wool sourcing, respecting both animal welfare and environmental balance.
At Bigalli, we are committed to responsible craftsmanship combining traditional hat-making expertise with materials that meet international ethical standards. Every wool hat we produce reflects our dedication to quality, sustainability, and integrity.
Where are Bigalli hats made?
Bigalli hats carry a legacy of craftsmanship that began in Italy and found its home in Ecuador.
Our story spans four generations dedicated to the art of hat making a tradition that blends Italian design heritage with Ecuadorian expertise.
Today, every Bigalli hat is handcrafted in Ecuador, where our artisans combine time-honored techniques with modern innovation to create hats recognized worldwide for their quality, style, and authenticity.
Rooted in tradition and driven by passion, Bigalli continues to honor its Italian origins while celebrating the spirit and craftsmanship of Ecuador.
Where is my Bigalli hat shipped from?
All Bigalli hats are shipped from our warehouse located in Dallas, Texas 🇺🇸.
This means you receive your order quickly and securely, backed by the support of a U.S.-based company ready to assist you with any questions about our products or services.
Our logistics team in Dallas ensures fast shipping, reliable tracking, and personalized attention so that your Bigalli experience is seamless from start to finish.
Every hat we send carries not only our craftsmanship but also the confidence and service that define Bigalli quality, heritage, and trust delivered right to your door.
Return & Refund Policy
Return & Refund Policy Eligibility for Returns
We want you to be completely satisfied with your Bigalli Hats purchase. If for any reason you’re not, you may return your order within 15 days of delivery.
To qualify for a return:
• Items must be unused, unworn, and in original condition, with all tags and packaging intact.
•Proof of purchase (such as your order confirmation or receipt) must be included.
Custom, personalized, or sale items are final sale and not eligible for return or exchange unless they arrive damaged or defective.
Customer-Initiated Returns
If a return is requested due to customer error or preference (e.g., wrong size, color, or change of mind):
• The customer is responsible for return shipping costs.
• We recommend using a trackable shipping method to ensure the safe return of your items.
• Once received and inspected, a refund (minus original shipping) will be issued to your original payment method within 5–7 business days.
Company Error or Defective Items
If your order arrives damaged, defective, or incorrect:
• Bigalli Hats will cover all shipping costs related to the return or replacement.
• We will issue a prepaid return label or send a replacement at no charge.
• Refunds or replacements will be processed promptly after inspection.
Refund Details
• Refunds are issued to the original payment method.
• Shipping fees are non-refundable, except when the return is due to our error.
• Please allow 5–7 business days after the returned item arrives at our facility for your refund to appear.
Non-Returnable Items
• Sale and clearance items (final sale)
• Custom or personalized products
• Items showing signs of wear, alteration, or damage after delivery
How to Start a Return
To begin a return or exchange, please contact us with your order number and reason for return.
Our team will review your request and provide next steps or a prepaid label (if applicable).Contact Information:
📧 Email: info@bigallihats.com
📞 Phone: 1-800-713-7615
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CTM